Return & Refund Policy

Last Updated: October 15, 2025

Thank you for choosing The Peacock Luxe, a trusted name in Luxury Home Decor. We value your trust and strive to ensure your complete satisfaction with every purchase. This Return & Refund Policy explains your rights and our procedures when you wish to return or exchange a product purchased from our online store.

Our Commitment to Quality and Satisfaction

At The Peacock Luxe, we handcraft each Luxury Home Decor piece with care, creativity, and premium materials. However, if for any reason you are not fully satisfied with your purchase, you may be eligible for a return or refund as outlined below.

The following terms apply to all products purchased directly from The Peacock Luxe.

Interpretation and Definitions

Company refers to The Peacock Luxe (“We”, “Us”, or “Our”), a brand dedicated to creating handcrafted Luxury Home Decor items.
Goods refer to the luxury furniture, lighting, or décor products available for sale on our Website.
Orders mean a request by You to purchase Goods from Us.
Service refers to our online store and Website.
Website refers to The Peacock Luxe, accessible from https://thepeacockluxe.com.
You means the individual or entity purchasing Luxury Home Decor items from our Website.

Your Order Cancellation Rights

You have the right to cancel your order within 14 days of receiving your Goods, without giving any reason. The cancellation period expires 14 days after the day you or a third party (other than the carrier) receives the product.

To cancel your order, contact us by email:
📧 info@thepeacockluxe.com

Once we receive your cancellation request, we will issue a refund within 14 business days after the returned item is received. Refunds will be made using the same payment method used for the purchase, and no additional fees will be charged.

Conditions for Returns

To qualify for a return, please ensure that:

  • The Luxury Home Decor product was purchased within the last 14 days.

  • The product is unused, undamaged, and in its original packaging.

The following Goods cannot be returned:

  • Personalized or custom-made Luxury Home Decor products.

  • Items that are not suitable for return due to hygiene or safety reasons.

  • Products that have been used, altered, or damaged after delivery.

  • Items on sale or offered at discounted prices (unless required by law).

The Peacock Luxe reserves the right to deny returns that do not meet these criteria.

Returning Goods

Customers are responsible for the cost and risk of returning items. Please send all returns to:
📍 RTO Road, Mandi Samiti, Linepar, Moradabad 244001, India

We recommend using a reliable, trackable courier service. We are not responsible for items lost or damaged in return shipping. Refunds will be processed only once the returned product has been received and inspected.

Refunds for Luxury Home Decor

Once your return is approved, we will issue your refund within 14 business days. Refunds will be credited back to your original method of payment.

If your item was received as a gift, you will receive a gift credit for the value of your return, which can be used toward future Luxury Home Decor purchases.

Our Policy on Exchanges

We currently do not offer direct exchanges. If you wish to replace your Luxury Home Decor product, please return the original item for a refund and place a new order.

Contact Us

For any questions regarding this Return & Refund Policy for Luxury Home Decor, please contact us:
📧 Email: info@thepeacockluxe.com
📞 Phone: 9808483124 / 8534953679

At The Peacock Luxe, we are committed to delivering premium Luxury Home Decor pieces that combine artistry, quality, and craftsmanship. We appreciate your understanding and cooperation with our policy as we continue to provide elegant designs and exceptional customer service.